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NEW ENGLANDMID-ATLANTICVERMONTNEW HAMPSHIRE
Managed property
214properties watched
8regions covered
Vacation Home Management

Your Place,
Looked After.

Checking the pipes before the freeze. Greeting the cleaners before the guests arrive. Answering the 2 a.m. call when the well pump dies.

VermontNew HampshireAdirondacksCape CodCatskillsPoconos
Protect Your PropertySee How It Works ↓
Owner 1Owner 2Owner 3

214 owners sleep better on Sunday nights.

Three properties. Three close calls. Zero disasters.

These are real situations from properties we manage. The names are changed. The outcomes weren't.

Snow-covered cabin with frosted windows nestled among pine trees in Vermont winter
Case 01Lakeside Cabin
Stowe, Vermont

A burst pipe caught before the floor warped.

Field Log

Jan 147:42 AM

Routine winter walk-through completed. Exterior temp: 4°F. Thermostat confirmed at 58°F.

Jan 166:18 AM

Second check: temperature in utility room reading 38°F — below threshold. Supply line to guest bath showing frost.

Jan 168:05 AM

Emergency plumber dispatched. Owner notified by text.

Jan 1611:30 AM

Pipe section replaced. Heat tape installed on vulnerable run. Utility room door sealed against drafts.

Jan 161:15 PM

Full photo documentation sent to owner. Property secured.

Damage contained. No insurance claim filed.
< 4 hrsAverage emergency response time
0Properties under active management
0%Owner satisfaction rating
Outer Banks, North Carolina

A septic alarm 48 hours before a family reunion.

Field Log

Jun 289:00 AM

Pre-arrival inspection: 14-person family reunion scheduled June 30.

Jun 289:47 AM

Septic alarm light active on panel. Tank at capacity — pump failure suspected.

Jun 2810:15 AM

Owner called. Septic service booked for same-day emergency visit.

Jun 282:30 PM

Pump replaced. Tank pumped and inspected. System functioning normally.

Jun 3011:00 AM

Steward pre-guest walkthrough completed. Property ready. Family arrived on schedule.

Resolved before guests arrived. Reunion happened.
Weathered coastal beach cottage on stilts with ocean visible in background
Case 02Coastal Cottage
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A-frame cabin in mountain forest with dramatic cloudy sky overhead
Case 03Mountain A-Frame
McCall, Idaho

A wildfire evacuation order at 2 a.m.

Field Log

Aug 92:14 AM

Payette County issues mandatory evacuation for Zone 4. A-frame falls within boundary.

Aug 92:28 AM

Steward on-call team notified. Pre-established emergency protocol activated.

Aug 93:05 AM

Insurance documents, passports, and external hard drive retrieved per owner's documented priority list.

Aug 93:40 AM

Both vehicles moved to designated safe lot. Property photographed. Owner updated by call.

Aug 12—

Fire line held 0.4 miles from property. A-frame undamaged. Owner returned Sept 1.

Documents, valuables, and vehicles secured.
Free Resource

The Seasonal Closing Checklist

Eight things to do before you lock up and drive home. Most owners miss at least three. Download it free — no strings, just preparation.

Winterize all exterior faucets and irrigation lines
Confirm thermostat set to 55°F minimum (freeze prevention)
Test smoke and CO detectors, replace batteries
Shut off main water supply or set heat tape to active
Clear gutters and roof of debris before first frost
Document any existing damage with dated photos
Confirm contact info for nearest emergency plumber on file
Secure all exterior doors and windows; test locks
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